Shipping policy

We want your new lighting to arrive as smoothly as it'll look in your home. Here's how shipping works.

Shipping methods

  • Free Shipping — 3–5 business days, via ground service. Free on orders over $99.

  • Expedited Shipping — 2–3 business days.

  • Express Shipping — 1 business day, via next-day air. Offered during select periods.

All shipping costs are calculated at checkout.

Orders placed before 1pm ET ship the same business day. Orders placed after 1pm ET ship the next business day. We don't ship on weekends — orders placed on Saturday or Sunday will ship the following business day.

We currently ship within the United States and U.S. Territories only. We're not able to ship to Puerto Rico at this time.

PO Boxes, APO/FPO/DPO, and U.S. Territories

Orders shipping to a PO Box — anywhere in the contiguous U.S., Alaska, or Hawaii — as well as U.S. Territories and military addresses (APO/FPO/DPO), ship via USPS Ground Advantage, regardless of the shipping method selected at checkout.

Alaska and Hawaii

If your order is going to a standard address (not a PO Box) in Alaska or Hawaii, it will ship using whichever method you choose at checkout.

Restricted and hazardous items

Some products can't be shipped to every destination due to shipping regulations. If an item is hazardous or restricted in California, this will be noted on its product page. These items can't be added to an order shipping to a restricted address — you won't be able to check out until they're removed from your cart.

Tracking your order

Once your order ships, you'll receive an email with your tracking information.

Order changes and cancellations

Need to cancel or change your shipping address? Contact our customer service team within 1 hour of placing your order. After that window, we're unable to make changes — our fulfillment team moves fast.

Undeliverable packages

If a package is returned to us as undeliverable, we'll send it back out to you once, free of charge.

Damaged or lost shipments

Arrived damaged? Start an exchange through our returns portal at houseoflamps.loopreturns.com. We'll ask for a few photos and a short description of the damage before we reship your item.

Never arrived? Reach out to our customer service team and we'll help track it down and make it right.