House of Lamps — FAQ
Orders & Payment
What payment methods do you accept? We accept all major credit and debit cards, PayPal, Apple Pay, and buy-now-pay-later options like Shop Pay Installments at checkout.
Can I change or cancel my order after placing it? Yes — within 1 hour of placing your order. Contact our customer service team right away and we'll do our best to update the item, quantity, address, or cancel it entirely. After that window, your order has already moved into fulfillment and we're unable to make changes.
When will my card be charged? Your card is charged when your order is placed, not when it ships.
Do you charge sales tax? Sales tax is calculated at checkout based on your shipping address, in accordance with state and local tax laws.
I received an order confirmation but no shipping confirmation yet — is something wrong? Not necessarily. Orders placed before 1pm ET ship the same business day; after 1pm ET, they ship the next business day. We don't ship on weekends, so an order placed Friday afternoon will ship Monday. You'll get a shipping confirmation email with tracking as soon as it's on its way.
Shipping & Delivery
How much does shipping cost? Free Shipping is available on orders over $99 and arrives in 3–5 business days via ground service. Orders under $99, along with Expedited Shipping (2–3 business days) and Express Shipping (1 business day, offered during select periods), are calculated at checkout.
Do you ship internationally? Not currently — we ship within the United States and U.S. Territories only. We're not able to ship to Puerto Rico at this time.
Do you ship to PO Boxes or military addresses? Yes. Orders to PO Boxes, APO/FPO/DPO addresses, and U.S. Territories ship via USPS Ground Advantage, regardless of the shipping method you select.
Why can't I ship a certain item to my address? A small number of products are hazardous materials or restricted from shipping to California. These are noted on the product page, and you won't be able to check out with a restricted item if your address doesn't qualify.
How do I track my order? You'll receive an email with tracking information as soon as your order ships.
My order arrived damaged — what do I do? Start an exchange through our returns portal at houseoflamps.loopreturns.com. We'll ask for a few photos and a short description of the damage before reshipping your item.
My order never arrived — what do I do? Contact our customer service team and we'll track it down and make it right.
Returns, Exchanges & Warranty
What's your return policy? You have 30 days from delivery to start a return or exchange, through our returns portal at returns.houseoflamps.com Look up your order with your order number plus your email, zip code, or phone number.
How do refunds work? Once we receive your return, we inspect it — this takes up to 5 business days. Refunds to your original payment method have return shipping (and, for select brands, a restocking fee) deducted. Choose store credit instead, and both return shipping and any restocking fee are waived — credit is issued as a non-expiring gift card.
Do you provide a return shipping label? Yes. Once your return is approved in the portal, we provide a prepaid label that must be used to send your item back. Ship it within 7 days of the label being created.
Can I return part of an order? Yes — returning part of a multi-item order won't affect the free shipping on the rest of it.
What items can't be returned? Items marked non-returnable on their product page, installed or assembled items, items not in original condition and packaging, items with unwrapped crystals, made-to-order or custom items, and light bulbs. Non-returnable items are marked on the product page and won't appear as eligible in the returns portal.
What if I bought from Amazon, Walmart, or another marketplace? Please start your return through that marketplace account rather than with us directly.
What's your warranty coverage? House of Lamps offers a 1-year warranty on all products from our own owned brands. Products from other brands we carry are covered by that brand's manufacturer warranty, which varies — details are on the product page.
Product Questions
Do your fixtures work with smart home systems? Many of our fixtures are compatible with smart bulbs, dimmers, and systems like those from major smart-home brands. Compatibility is listed on each product page — check there for specifics before you buy.
Can I install a fixture myself? For plug-in fixtures, yes — no special skills needed. For hardwired fixtures (ceiling, wall-mounted, ventilation-connected), we provide installation guides, but we recommend a licensed electrician handle the wiring. Electrical work done incorrectly can be a safety hazard and may affect your warranty.
What do the light specs on a product page mean? Kelvin (K) tells you the color of the light — lower numbers (2700K–3000K) are warm and cozy, higher numbers (4000K+) are crisp and daylight-like. Lumens tell you brightness. CRI tells you how accurately colors appear under that light. We list all three on every product page so you can shop by feel, not just by fixture.
Are your bulbs dimmable? It depends on the fixture and bulb — dimmable compatibility is noted on each product page. If you're pairing a fixture with a dimmer switch, double-check both are rated to work together.
Can I return light bulbs? Light bulbs are not eligible for return.
Account & Store Credit
Do I need an account to place an order? No — you can check out as a guest. Creating an account lets you track orders, save addresses, and manage returns more easily.
How does store credit work? Store credit is issued as a gift card when you choose it as your refund method. It doesn't expire, so there's no rush to use it.
How do I check my order status? Log into your account, or look up your order in our returns portal at houseoflamps.loopreturns.com using your order number and email, zip code, or phone number.
Trade & Designer Programs
Do you offer trade or designer pricing? We don't currently have a formal trade program, but we work directly with design professionals. If you're a designer looking for special pricing, email us at partners@houseoflamps.com.
I'm a brand and want to sell on House of Lamps — who do I contact? Reach out to trade@houseoflamps.com and our team will follow up.